We hope you love your purchase! But if there is anything wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 15 days of receiving your order, and we will be happy to assist you with a review.
Initiate Return/Exchange
To initiate a return/exchange, please email us at help@sherrvani.com:
- Order number
- Name of the item(s) you wish to return/exchange
- Reasons for the return/exchange
- Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
We will process your return request within 5 days and provide you with further instructions.(During holidays, the response time will be delayed.)
Returns must meet the following conditions
- The item is unworn and in original condition with all the tags still attached
- The item has absolutely no marks or stains
- The item does not have any odor (including deodorant, perfume, body odor or washing powder)
*Please do not send packages to the waybill address. Any packages sent there will be refused.
Return
- Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
- Once we confirm the item has been returned correctly, your refund will be processed.
Exchanges
All exchange requests will be processed as refunds. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Please Note:
- Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
- The original shipping fees are non-refundable.
- The customer is responsible for all return or exchanges shipping costs if the return/exchange is not caused by our fault (quality problem, color difference, or wrong shipment).
And we are unable to provide shipping labels.
Conditions That Are Not Deemed As Defective In Quality
- Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
- Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
- Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.
Final Sale Items
Final Sale styles are last chance styles and will not be restocked. All items in the clearance category are non-returnable. Any unauthorised Final Sale items which are posted back to SHERRVANI will be refused.
Lost Items
